On our server, we don't allow any chargebacks or refunds. Forcing one will get you permanently banned from the server. This means that any packages contained in the store (Keys, Ranks, Tags, etc.) should not be refunded. In case of a refund, you can still appeal your punishment by creating a support ticket here. Remember, you should have a valid reason for performing the chargeback, and to get unbanned you will have to repay for the package(s), plus a fee which is 50% of the total amount that has been refunded.
No, we don't accept all appeals, and in case of a second incident, we assure you that there are minimum chances of getting accepted. This is why we encourage everyone to avoid forcing any chargebacks.